Terms and Conditions

These general terms and conditions are intended to define the terms and conditions under which the hotel allows its customers to benefit from all of the services, particularly reservation services, that are available on this site and are further described below. Prior to reserving any service on the site, the customer declares that said customer is acting for their own personal purposes that are not part of said customers commercial, industrial, artisanal, independent or agricultural activity and the customer has the full legal capacity to accept these current general terms and conditions.

The customer is invited to carefully read these general terms and conditions, whose prior acceptance is mandatory for the reservation of any service offered on the site. Customers are advised to save and print these general terms and conditions using the standard functionalities of their browser and computer.

The hotel reserves the right to modify or supplement, at any time, all or part of these general terms and conditions. In this case, the new version of the general terms and conditions will be available on the site with the effective date. Customers are advised to regularly consult the general terms and conditions to be aware of any changes. In any case, the customer will only be bound by the version of the terms and conditions in force at the time that the customer makes the reservation of their service. The customer assumes the exclusive responsibility of paying, if necessary, for all the technical mean necessary to gain access to the site.

Making your booking

To make a booking, you may either book online (where available) or telephone the hotel directly on 01789 335960. The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that they are so authorised and that all party members agree to be bound by these Booking Conditions. (Please note the hotel will refuse entry if none of the staying party are above the age of 18). The party leader is responsible for making all payments due to the hotel concerned. We will confirm your arrangements by issuing a confirmation upon request by email or post. This will be sent to the party leader or your travel agent. Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.

Rates, Payment, Changes and Cancellations.

Best Available Rates

These are rates based on room only, bed & breakfast and dinner bed and breakfast. The following terms apply to bookings made at these rates:-

 Fully flexible rate

  • All reservations must be guaranteed with a credit card valid at the date of the start of your stay, unless otherwise specified.
  • Payment will be taken upon your arrival at the hotel.
  • No cancellation charge applies prior to midnight on the day prior to arrival. Beyond that time, the first night will be charged.

Advance Purchase Rates

These are reduced rates based on room only, bed & breakfast and dinner, bed and breakfast where bookings are made at least 3 days in advance. The following terms apply to bookings made at these rates:-

  • Full amount of stay is payable in advance by credit card at booking time. The credit card used for booking must be presented at reception upon the client’s arrival.
  • The amount due is not refundable if the booking is cancelled or modified.
  • No changes can be made to the booking without the hotel levying cancellation charges of the full cost of the booking.   


In respect of all arrangements requiring payment prior to the start of the arrangements in question, if we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date and you must pay the cancellation charges shown above depending on the date we reasonably treat your booking as cancelled.

Except where otherwise advised or stated in the booking conditions all monies you pay to us for arrangements will be held on your behalf until the arrangements in question have been performed.

Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made directly to the hotel before you check out.

Your Contract

A binding contract between you and the hotel comes into existence when we send your confirmation invoice to the party leader and the terms and conditions of the hotel, in addition to these conditions, will be applicable to the contract. English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing.

Cost of your arrangement

Supplements for single rooms or single occupancy of a twin/double may apply. Executive rooms/suites are often available at a supplement. Please read our General Information section too. The prices of unsold arrangements may be increased or decreased at any time. The price of your chosen arrangements will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. Once the actual price of your arrangements has been confirmed, no amendment will be made to it.

Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us in writing or contact us on 01789 335960 as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by the hotel will be payable. See also, the specific terms detailed above.

Cancellation by you

Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise the hotel on 01789 335960 or cancel online. Your notice of cancellation will only be effective when it is received by the hotel, at which time you will be given a cancellation number relating to the date and time of your call / online cancellation. You must keep this for reference. The cancellation charges of the hotel will apply. Please refer to each of the products listed above for full details of each individual cancellation policy.

Changes and Cancellation by us

If there is a change to, or cancellation of your booking we will pass on the new details to you together with any compensation that the hotel may offer.


You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.

Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the hotel in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Complaints or Problems

In the event that you have any reason to complain or experience any problems with your break, you must immediately inform the hotel. Any verbal notification must be put in writing. If you remain dissatisfied, however, you must write to the hotel’s general manager within 28 days of the end of your stay giving your booking reference and full details of your complaint. If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of your stay. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.


When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. The hotel reserves the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, the hotel shall not be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.

Special Requests and Medical Problems

If you have any special request, you must advise us at the time of booking. Although we will endeavour to meet your requests, we regret the hotel cannot guarantee any request will be met unless we have written to you with specific confirmation that it will. Confirmation that a special request has been noted or passed on to the hotel or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If the hotel reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the reservation or, if full details are not given at the time of booking, cancel on behalf of the hotel when we become aware of these details.

If you have difficulty walking but do not require a specially adapted room, you may request a room near to reception on the ground floor for easier access. However ground floor or adapted rooms may have limited availability, and cannot be guaranteed to be allocated on arrival. Again it is advisable to ensure that we are fully aware of all circumstances on making the booking to ensure that the hotel has the availability to meet your requirements in full.

Guide dogs are welcome at the hotel, but please make us aware of your requirements at the time of booking.

Travel Documents

You are responsible for having all proper travel documents and vouchers. If you are unable to travel or complete a stay by reason of not having proper documents you will not be entitled to any refund and we will not be liable for any cost or expense that you may incur as a result.

General Information

Child Policy

  • Our free children’s accommodation offer is subject to the availability of a family room accommodating up to 2 adults & 2 children (minimum two paying adults). Extra beds and interconnecting rooms may incur a supplement charge.
  • Children who are aged 12 or under at the time of their stay eat breakfast for free in conjunction with the purchase of an adult breakfast (as part of a breakfast inclusive rate).
  • A breakfast inclusive rate must be booked in order to benefit from the offer.
  • Please note this offer only applies to children who are aged 12 and under at the time of their stay.
  • Children’s meals (except breakfast) are not included in this offer and will be charged as taken at the hotel.
  • In many cases, children’s meals are available from special children’s menus or as children’s portions. A maximum of 2 children aged 12 or under stay and eat breakfast for free with 2 paying adults.  


  • Accommodation with private en suite bathroom (some rooms may have a shower facility instead of a bath), colour TV, telephone and tea/coffee making facilities.
  • Where breakfast is included in the price a traditional breakfast will be provided each morning.
  • VAT at the prevailing rate.
  • Free wifi for guests staying overnight.

Not Included

  • Hotel supplements e.g. for single occupancy or additional room facilities (e.g. superior rooms/suites). If booking by phone, the amount will be advised at the time of booking.
  • Expenses incurred at the hotel, including (but not limited to) use of minibar, safety deposit box, external phone calls, room service, meals (other than breakfast and those stated at the time of booking). Etc.
  • Items of personal expenditure.
  • Personal travel insurance.
  • Any items not mentioned in ‘Included in the price’.

Hotel Information

Hotels may withdraw or change facilities and services. If possible, we will inform you of any changes before you travel if we believe this will have a significant effect on your stay. Our photographs are intended to give you a general impression of the hotel. Variations can occur from room to room.

Classification: The star ratings shown are based on the latest official inspection.

Meals: The hotel provides a full traditional breakfast if included in your booking. Bed and Breakfast means breakfast is the only meal included in the price. Dinner, Bed & Breakfast means breakfast and evening meal (or a la carte allowance) are included in the price. If you have any special dietary requirements please let us know, but note we cannot guarantee that the hotel can satisfy your request.

Rooms & facilities: Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated in any part of the property (including annexes, new extensions). Please note that rooms sleeping three/four persons may offer any combination of single, double and foldaway beds. All rooms are Non-smoking.

Check-in: On arrival, your room is normally available after 3pm.

Check out: Is at 11am on the morning of your departure.

Car parking: Is available onsite. Charges may apply, we recommend speaking with the hotel prior to check in.

Lifts: There are no lifts on site at the hotel. Please do contact us if you require a ground floor room prior to making our reservation.

Pets: Pets are accepted, if you intend to bring any pets this should be indicated on your initial enquiry. The Reservations Team will then check the suitability to accept your pets. Charges may be made for pets. Guide dogs are specifically excluded from this policy and are welcome at the hotel with no charge. Pets will not be allowed in certain areas of the hotel.

Website and pricing details

Please note, the information and prices shown on the website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing & publishing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

Locations and Attractions

Please check that attractions are open prior to travelling to the venue.

The information contained on our website is correct to the best of our knowledge. Our website descriptions may refer to activities which are available in the area you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities. We cannot guarantee accuracy at all times of information given in relation to such activities or about the area you are visiting generally (except where this concerns the services which will form part of your contract with the hotel) or that any particular excursion or activity which does not form part of your contract with the hotel will take place as these services are not under ours or the hotel’s control.